| General Sales Conditions |
This contract concerns the sale of trademark products on the Internet and is between Misaki SAM and an individual final purchaser (an individual acting outside of his/her professional activity) within a distance sales framework. The resale of products purchased on the Internet site is strictly forbidden.
Article 2: Applicable Law
This contract is governed by Monegasque law, in particular the regulation of distance sales.
Article 3: Offer
The acceptance and confirmation of the order are realised by using data provided in successive screen pages. This data appears on a summary screen which explicitly indicates the purchaser's firm commitment. Orders are confirmed by email with indication of Misaki's identity and details, including an email address to which the buyer may direct any request. The confirmation email includes a basic description of the item, the price including or excluding taxes, the existence of retraction rights and their explanation, after sales service and commercial guarantees.
Article 4: Shipping & Handling Charges
For European customer VAT and all taxes are included.
For other countries customs taxes are not included.
For all purchases less than 100 euros, customers will have to pay the following freight charges:
- For European customers: 8 euros
- For other countries: 15 euros
Article 5: Currency
Invoices will be issued in EURO.
Article 6: Payment
Immediate payment is made using bank card details through WorldPay.
Article 7: Average delivery times
The average delivery time is 1 to 3 weeks depending on the destination. However, Misaki is not responsible for delivery delays due to mail services.
Article 8: "Full satisfaction or money back" guarantee
If for any reason you received the product damaged, please send it back in its original packaging within 7 working days from the date of delivery of your order (as indicated by the postmark) You must include the delivery note and customs documents. If the claim is justified, the buyer will receive a recovery either exchange or reimbursement.
Article 9: Guarantees and after sales service
If the product which you have received includes a hidden defect, please inform MISAKI After Sales Service by email or fax as soon as possible.
Article 10: Personal information
In placing an order, the purchaser consents to the use of their personal data in our customer database, for internal use only.
Article 11: After Sales Service
MISAKI After Sales Service can respond to your calls or correspondence in English and French and asks you to kindly use one of these languages for all communication. You can reach MISAKI After Sales Service:
- 24 hours a day: Email: service@misaki.com
- Fridays from 8.30 am to 4.30 pm and Monday to Thursdays from 8.30 am to 5.30 pm (European time): Tel: 377 97 97 66 99
At any time Misaki SAM has the right to revise prices without notice. All orders are subject to availability. An order for goods and services advertised on this site is not a contract until expressly accepted by Misaki SAM.